Frequently Asked Questions

By Model

Shockwafe Ultra 9.2.4

Shockwafe Elite 7.2.4

Shockwafe Pro 7.1.4

Shockwafe Pro 7.1 (2016)

Top 10 COMMON QUESTIONS

Intermittent cut outs or no sound on the soundbar

Perform a soft reset of the soundbar with the following instructions.

Audio distortion on subwoofer(s) and rear speakers

We have a few solutions that will resolve this issue.

Rear speakers are soft

Some of the main causes for low rear speaker volume are audio settings, content, and soundbar settings.

More COMMON Questions

My audio sounds muffled

My internet speed slows down when using the soundbar

I am not getting any video on my TV

I am not hearing any sound from my system (No Audio)

Can I add components, such as speakers or amplifiers, to Shockwafe soundbars?

Audio delay during fast-forward/rewind/pause on cable boxes

No audio from subwoofer(s)

Popping sound from subwoofer(s)

How would you like to contact us?
Write to us

support@nakamichi-usa.com

Weekdays 10am - 7pm PST

Saturday, Holidays 10am - 5pm PST

Speak to our ninjas

(415) 805 6913

Weekdays 10am - 7pm PST

Saturday, Holidays 10am - 5pm PST

Contact our Nakamichi Ninjas!

Email: support@nakamichi-usa.com

Telephone: +1 (415) 805 6913

Weekdays 10am - 7pm PST , Saturday, Holidays 10am - 5pm PST

© 2020 NAKAMICHI USA. ALL RIGHTS RESERVED.

nakamichi-helpdesk-logo.png