Frequently Asked Questions

By Model

Shockwafe Ultra 9.2.4 eARC

Shockwafe Ultra 9.2.4 eARC

Shockwafe Ultra 9.2.4

Shockwafe Ultra 9.2.4

Shockwafe Elite 7.2.4

Shockwafe Elite 7.2.4

Shockwafe Pro 7.1.4

Shockwafe Pro 7.1.4

Categories

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Top 10 COMMON QUESTIONS

Audio distortion on subwoofer(s) and rear speakers (eARC Version)

We have a few solutions that will resolve this issue.

Audio distortion on subwoofer(s) and rear speakers (eARC Version)

Intermittent cut outs or no sound on the soundbar

Perform a soft reset of the soundbar with the following instructions.

Intermittent cut outs or no sound on the soundbar

Audio distortion on subwoofer(s) and rear speakers (SSE Version)

We have a few solutions that will resolve this issue.

Audio distortion on subwoofer(s) and rear speakers (SSE Version)

More COMMON Questions

My Apple TV (2021) seems unresponsive when connected to Shockwafe

My audio sounds muffled

My internet speed slows down when using the soundbar

I am not getting any video on my TV

I am not hearing any sound from my system (No Audio)

Can I add components, such as speakers or amplifiers, to Shockwafe soundbars?

Audio delay during fast-forward/rewind/pause on cable boxes

No audio from subwoofer(s)

Rear speakers are soft

How would you like to contact us?
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Speak to our ninjas

(415) 805 6913

Weekdays 10am - 6:45pm PST

Saturday, Holidays 10am - 4:45pm PST

Write to us

support@nakamichi-usa.com

Weekdays 10am - 6:45pm PST

Saturday, Holidays 10am - 4:45pm PST