Frequently Asked Questions
By Model
Shockwafe Ultra 9.2.4
Shockwafe Elite 7.2.4
Shockwafe Pro 7.1.4
Shockwafe Pro 7.1 (2016)
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Top 10 COMMON QUESTIONS
Intermittent cut outs or no sound on the soundbar
Perform a soft reset of the soundbar with the following instructions.
Audio distortion on subwoofer(s) and rear speakers
We have a few solutions that will resolve this issue.
Rear speakers are soft
Some of the main causes for low rear speaker volume are audio settings, content, and soundbar settings.
More COMMON Questions
My audio sounds muffled
My internet speed slows down when using the soundbar
I am not getting any video on my TV
I am not hearing any sound from my system (No Audio)
Can I add components, such as speakers or amplifiers, to Shockwafe soundbars?
Audio delay during fast-forward/rewind/pause on cable boxes
No audio from subwoofer(s)
How would you like to contact us?
Speak to our ninjas
(415) 805 6913
Weekdays 10am - 7pm PST
Saturday, Holidays 10am - 5pm PST
