Frequently Asked Questions
By Model
Shockwafe Ultra 9.2.4 eARC
Shockwafe Ultra 9.2.4
Shockwafe Elite 7.2.4
Shockwafe Pro 7.1.4
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Top 10 COMMON QUESTIONS
Audio distortion on subwoofer(s) and rear speakers (eARC Version)
We have a few solutions that will resolve this issue.
Intermittent cut outs or no sound on the soundbar
Perform a soft reset of the soundbar with the following instructions.
Audio distortion on subwoofer(s) and rear speakers (SSE Version)
We have a few solutions that will resolve this issue.
More COMMON Questions
My Apple TV (2021) seems unresponsive when connected to Shockwafe
My audio sounds muffled
My internet speed slows down when using the soundbar
I am not getting any video on my TV
I am not hearing any sound from my system (No Audio)
Can I add components, such as speakers or amplifiers, to Shockwafe soundbars?
Audio delay during fast-forward/rewind/pause on cable boxes
No audio from subwoofer(s)
Rear speakers are soft
How would you like to contact us?
Speak to our ninjas
(415) 805 6913
Weekdays 10am - 6:45pm PST
Saturday, Holidays 10am - 4:45pm PST
Write to us
Weekdays 10am - 6:45pm PST
Saturday, Holidays 10am - 4:45pm PST
