Firmware / Shockwafe Ultra 9.2 Firmware
Shockwafe Ultra 9.2 DTS:X / ATMOS
Firmware upgrade
Version: FW35 // Last Updated: Dec 2020
Overview
INSTALLATION (A Step-by-step guide)
Notes
Check the firmware version you are on
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Switch soundbar to HDMI ARC input using remote. Press the INFO button a few times and the soundbar will display "FWXX"
Download the latest User Manual & Quick Start Guide
Step 1. Preparing the USB Drive
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Important Specs for USB Drive: USB2.0;
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Plug an USB drive into your PC / Mac, 16GB Max;
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Reformat the USB drive to "FAT16" or "FAT32" format. Click here for instructions to reformat drive
Recommended USB 2.0 Drives.
To purchase, click a drive below
PC / MAC
Important
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Only drives with these specs will work: USB2.0.
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Recommended drives: PNY Drive, SanDisk Cruzer Blade
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Do not remove USB drive or turn off your Soundbar while upgrading.
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Do not plug USB drive into the Subwoofer(s).
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If the soundbar display is stuck on UPG or upgrade is not performing, it means your USB drive is not compatible.
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If the soundbar is stuck permanently displaying UPG even after turning off, perform the following:
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Power off the soundbar, plug in a proper spec'd usb drive with the firmware files, the upgrade will resume once soundbar is powered on.
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Note: To ensure the best possible compatibility for firmware upgrade, please use one of the drives as follows or use a USB 2.0 drive of 16GB or smaller from a reputable brand (SanDisk, Kingston, PNY.)
DownloaD
By clicking Agree, you are agreeing to the Terms and Conditions. This will take you to the firmware download page.
Frequently asked questions
I am on FW33, can I directly download FW35 to update?
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Whether you are on a firmware earlier than FW33 or on FW34, you can upgrade your soundbar to FW35. To ensure a smooth upgrade, please follow the instructions on the Installation Guide carefully.
The soundbar could not detect the USB Drive / The upgrade got stuck halfway. What should I do?
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If the soundbar display is stuck on UPG or upgrade is not performing, it means your USB drive is not compatible. Only drives with these specs will work: USB2.0, 16GB Max.
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Be sure that USB drive is formatted to FAT16 / FAT 32. Click here for instructions on how to format the USB drive
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If the soundbar is stuck permanently displaying UPG even after turning off, perform the following:
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Power off the soundbar, plug in a proper spec'd usb drive with the firmware files, the upgrade will resume once soundbar is powered on.
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My soundbar system / rear speakers does not work after the firmware upgrade.
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Please contact our support immediately at support@nakamichi-usa.com
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