Firmware  /  Shockwafe Ultra 9.2 Firmware
shockwafe-ultra-92-product.png
Shockwafe Ultra 9.2 DTS:X / ATMOS
Firmware upgrade

Version: FW35 // Last Updated: Dec 2020

Overview

 

INSTALLATION (A Step-by-step guide)

Notes
Check the firmware version you are on
  • Switch soundbar to HDMI ARC input using remote. Press the INFO button a few times and the soundbar will display "FWXX"
Download the latest User Manual & Quick Start Guide

Step 1. Preparing the USB Drive

  1. Important Specs for USB Drive: USB2.0; Max Drive Size: 32GB

  2. Plug an USB drive into your PC / Mac

  3. Reformat the USB drive to "FAT16" or "FAT32" format. Click here for instructions to reformat drive

Recommended USB 2.0 Drives.
To purchase, click a drive below

computer.png

PC / MAC

Important
  • Only drives with these specs will work: USB2.0; Max Drive Size: 32GB.
  • Do not remove USB drive or turn off your Soundbar while upgrading.
  • Do not plug USB drive into the Subwoofer(s).

  • If the soundbar display is stuck on UPG or upgrade is not performing, it means your USB drive is not compatible. 

  • If the soundbar is stuck permanently displaying UPG even after turning off, perform the following:

    • Power off the soundbar, plug in a proper spec'd usb drive with the firmware files, the upgrade will resume once soundbar is powered on.

DownloaD

 

By clicking Agree, you are agreeing to the Terms and Conditions. This will take you to the firmware download page. 

Frequently asked questions

 
I am on FW33, can I directly download FW35 to update?
  • Whether you are on a firmware earlier than FW33 or on FW34, you can upgrade your soundbar to FW35. To ensure a smooth upgrade, please follow the instructions on the Installation Guide carefully. 

The soundbar could not detect the USB Drive / The upgrade got stuck halfway. What should I do?

  • If the soundbar display is stuck on UPG or upgrade is not performing, it means your USB drive is not compatible. Only drives with these specs will work: USB2.0; Max Drive Size: 32GB

  • Be sure that USB drive is formatted to FAT16 / FAT 32. Click here for instructions on how to format the USB drive

  • If the soundbar is stuck permanently displaying UPG even after turning off, perform the following: 

    • Power off the soundbar, plug in a proper spec'd usb drive with the firmware files, the upgrade will resume once soundbar is powered on.

My soundbar system / rear speakers does not work after the firmware upgrade.

How would you like to contact us?
ninja-support-icon.png
Speak to our ninjas

(415) 805 6913

Weekdays 10am - 7pm PST

Saturday, Holidays 10am - 5pm PST

Write to us

support@nakamichi-usa.com

Weekdays 10am - 7pm PST

Saturday, Holidays 10am - 5pm PST