I'm not getting any sound on my sound bar.

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Ensuring Proper HDMI 1 (ARC) Connection

 

1. Connect one end of the HDMI cable to the HDMI 1 port on the soundbar and the other end to your TV's HDMI ARC port. 

 

2. Press the SOURCE button on the Shockwafe remote and switch to HDMI 1

 

3. Using the TV remote, switch source to the HDMI port the cable is connected to. 

 

Next:

 

1. Turn OFF the TV

2. Unplug the HDMI ARC cable from the sound bar

3. Turn ON the TV

4. Plug the HDMI cable back into the sound bar

5. Turn ON the sound bar

 

Still no sound?

 

1. Do a hard reset on the sound bar by unplugging the sound bar from the power source, wait 30 sec and plug it back in. 

 

2. Power ON the sound bar

 

3. Do an audio device search (steps may differ):

 

  • Go to Settings/Audio System > Select HDMI CEC > Turn ON 

  • Select search for devices > TV will start searching

  • Press OK once AUDIO SYSTEM/RECEIVER (Shockwafe) is found.

  • The sound bar will now be connected to the TV.

 

Click on the following options to get CEC HDMI setup instructions for the various TV brands:

Ensuring Proper HDMI 2 and HDMI 3 Connection

 

1. Connect one end of the HDMI cable to the HDMI 2 or HDMI 3 port on the sound bar, and the other end to your TV or streaming device HDMI port. 

 

2. Press the SOURCE button on the Shockwafe remote and switch to HDMI 2 or 3

 

3. Using the TV remote, switch source to the HDMI port the TV or streaming device is connected to. 

 

 

Still no sound?

 

1. Do a hard reset on the sound bar by unplugging the sound bar from the power source, wait 30 sec and plug it back in. 

 

2. Power ON the sound bar

 

3. Do an audio device search (steps may differ):

 

  • Go to Settings/Audio System > Select HDMI CEC > Turn ON 

  • Select search for devices > TV will start searching

  • Press OK once AUDIO SYSTEM/RECEIVER (Shockwafe) is found.

  • The sound bar will now be connected to the TV.

 

Click on the following options to get CEC HDMI setup instructions for the various TV brands:

 

Ensuring Proper COAXIAL Connection

 

1. Connect one end of the coaxial cable to the coaxial port on the sound bar, and the other end to your TV or streaming device's coaxial port. 

 

2. Press the SOURCE button on the Shockwafe remote and switch to Coaxial

 

3a. For coaxial connection from TV to sound bar: Using the TV remote, switch the AUDIO output to coaxial.

 

3b. For connection between TV and streaming device: Using the TV remote, switch the VIDEO input to the HDMI port the streaming device is connected to.

 

 

No video?

Make sure streaming device is connected to the TV via HDMI or AV cable for video output.

Coaxial is an audio only connection. 

 

 

Ensuring Proper OPTICAL Connection

 

1. Connect one end of the optical cable to the optical port on the sound bar, and the other end to your TV or streaming device's optical port. 

 

2. Press the SOURCE button on the Shockwafe remote and switch to optical.

 

3a. For optical connection from TV: Using the TV remote, switch the AUDIO output to TV speakers off and select optical.

 

3b. For connection between TV and streaming device: Using the TV remote, switch the VIDEO input to the HDMI port the streaming device is connected to.

 

 

No video?

Make sure streaming device is connected to the TV via HDMI or AV cable for video output.

Optical is an audio only connection. 

Ensuring Proper AUX Connection

 

1. Connect one end of the aux cable to the aux port on the sound bar, and the other end to your TV or streaming device's aux port. 

 

2. Press the SOURCE button on the Shockwafe remote and switch to aux.

 

3a. For aux connection from TV: Using the TV remote, switch the AUDIO output to TV speakers off and select aux.

 

3b. For connection between TV and streaming device: Using the TV remote, switch the VIDEO input to the HDMI port the streaming device is connected to.

 

 

No video?

 

Make sure streaming device is connected to the TV via HDMI or AV cable for video output.

AUX is an audio only connection. 

 
 
 

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