No audio and picture on my HDR devices
For Shockwafe Ultra 9.2 DTS:X, Elite 7.2 DTS:X and Pro 7.1 DTS:X
The sound bar models mentioned above support 4K HDR with certified HDCP 2.2 technology. If you are experiencing difficulty to project 4K HDR, please check on the settings on your TV and playback devices
Setup -> General -> HDMI Ultra Deep Colour -> Select the HDMI port that connects to the HDR devices
* Actual setting procedure may defer. Please refer to the user manual of your TV and devices.
Alternatively, click here to reset the sound bar.
For Shockwafe Pro 7.1
When a TV has HDR resolution, the HDMI connections will be HDCP 2.2. Please note that Shockwafe Pro 7.1 is not compatible with HDCP 2.2. It is recommended to connect HDR streaming devices to TV with the following connection procedure:
HDR TV's: (eg. Sony X90D)
Set up the connection: Soundbar to TV via HDMI ARC.
HDR streaming devices: (eg. Xbox One S, Samsung UBD-K8500 4K Ultra HD Blu-ray Player)
Set up the connection below:
Audio route: Sound bar to streaming devices via Optical Audio Cable
Video route: Streaming device to the TV via HDMI Cable
Search troubleshooting by devices:
STREAMING DEVICE BRANDS