Frequently Asked Questions

By Model

Shockwafe Ultra 9.2.4

Shockwafe Ultra 9.2.4

Shockwafe Elite 7.2.4

Shockwafe Elite 7.2.4

Shockwafe Pro 7.1.4

Shockwafe Pro 7.1.4

Shockwafe Pro 7.1 (2016)

Shockwafe Pro 7.1 (2016)

Categories

7.1 Soundbar (2016)

7.1 Subwoofer (2016)

7.1 Rear Speakers (2016)

Sound Issues

Video Issues

HDMI ARC/CEC

Remote

Source Devices & Settings

Firmware

Top 10 COMMON QUESTIONS

Intermittent cut outs or no sound on the soundbar

Perform a soft reset of the soundbar with the following instructions.

Intermittent cut outs or no sound on the soundbar

Audio distortion on subwoofer(s) and rear speakers

We have a few solutions that will resolve this issue.

Audio distortion on subwoofer(s) and rear speakers

Rear speakers are soft

Some of the main causes for low rear speaker volume are audio settings, content, and soundbar settings.

Rear speakers are soft

More COMMON Questions

My Apple TV (2021) seems unresponsive when connected to Shockwafe

My audio sounds muffled

My internet speed slows down when using the soundbar

I am not getting any video on my TV

I am not hearing any sound from my system (No Audio)

Can I add components, such as speakers or amplifiers, to Shockwafe soundbars?

Audio delay during fast-forward/rewind/pause on cable boxes

No audio from subwoofer(s)

How would you like to contact us?
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Speak to our ninjas

(415) 805 6913

Weekdays 10am - 6:45pm PST

Saturday, Holidays 10am - 5pm PST

Write to us

support@nakamichi-usa.com

Weekdays 10am - 6:45pm PST

Saturday, Holidays 10am - 5pm PST