Our Shockwafe soundbars features Bluetooth connection with AptX high quality wireless streaming (applicable for Ultra 9.2 DTS:X, Elite 7.2 DTS:X and Pro 7.1 DTS:X). We have sold thousands of these and in extremely rare occasions (due to different BT versions), you will have to reset the soundbar to get Bluetooth paired again. 

Resetting Bluetooth connection on soundbar:

  1. Power off the sound bar

  2. Unplug the soundbar's AC cord from the wall socket 

  3. For the device that you are having trouble pairing, delete the device name with "Shockwafe" from the list of paired device by selecting "Forget this device" 

  4. Wait 1 minute

  5. Plug the soundbar's AC cord back into the wall socket 

  6. Power on the sound bar 

  7. Do the pairing process again.

Note: AptX high quality Bluetooth streaming requires aptX-enabled devices. Please refer to the user manual/specification of your devices for compatibility.

In rare instances, the Bluetooth pairing for the first time can be a little difficult. Please try the following recommended solutions:

A. Hard reset the soundbar 

  1. Power OFF and unplug the soundbar from the wall for 1 minute

  2. Turn ON the Bluetooth pairing mode on your phone/device

  3. Power ON the soundbar

  4. Switch the source to BT (Bluetooth) mode

B. Reset your phone/audio devices or eliminate potential interference

  1. Turn OFF your phone or audio devices and turn it back

  2. Toggle between Airplane mode ON and OFF to reboot the Bluetooth connection (if available) if you are still having trouble finding the device

  3. After the reset, keep your soundbar off and turn on the pairing mode on your phone first. Then, turn on the soundbar and go to BT

C. Eliminate potential interference

  1. Power down or switch off the wireless connection of the likely interferers, such as other Bluetooth devices nearby

  2. Power off your WiFi router (Another potential obstacle to successful pairing is interference from devices that use the same spectrum, such as your Wi-Fi router)

D. Power off the previously-connected devices to your phone/audio devices or your soundbar

If you're having trouble pairing your phone with the soundbar, it could be caused by the previously connected Bluetooth devices are trying to activate its usual connection to previously connected device. In this case, it could be trying to reconnect back to your phone/audio devices or to your soundbar.

  1. Some older devices are very simple and just try to reestablish the connect with the last thing they paired with

  2. If a Bluetooth device was previously paired with something else, turn off that other gadget to allow the Bluetooth device to be free for establishing new connection

  3. Delete the potential devices from your phone/audio device and initial new pairing for soundbar

E. Reset your phone/audio devices (for non-first time pairing)

If your devices have previously paired with the soundbar:

If your phone sees a device but isn’t receiving data from it, sometimes it helps to start from scratch.

1. For iOS devices

a. Go to Settings

b. Select Bluetooth

c. Ensure the Bluetooth is turned ON

d. Tap on the name of the device

e. Forget this Device

f. Now the device is removed from the paired list

2. For Android settings

a. Go to Settings

b. Tap on a device’s name

c. Tap on Unpair

d. Now the device is removed from the paired list

After the reset, keep your soundbar off and turn on the pairing mode on your phone first. Then, turn on the soundbar and go to BT.

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